India’s Global Capability Centre (GCC) ecosystem is entering a new era, one where artificial intelligence is not just a tool but the foundation on which centres are built. Tata Consultancy Services (TCS) has announced a dedicated business unit focused on helping enterprises establish AI-native GCCs, underscoring how the role of GCCs is rapidly evolving from support hubs to engines of innovation and business value.
The new unit, called the Global Value & Innovation Centres (GVIC) Business Unit, will combine TCS’ expertise in GCC setup, AI-led transformation and lifecycle management services. The company says the initiative is designed to help enterprises create GCCs that are “value and innovation led” rather than purely cost driven.
Traditionally, GCCs in India were established to handle technology services, finance, HR and back-office operations. However, TCS believes the next generation of centres will own products, platforms and business outcomes. According to the company, GCCs are increasingly becoming strategic enterprise assets capable of driving innovation, modernisation and measurable business value.
At the heart of the offering is TCS’ AI-native operating model, which integrates AI into the design, development and management of GCCs. The framework combines human expertise with AI, supported by AI-ready data and cloud foundations, enterprise platforms, responsible AI governance and future-ready talent models.
“With TCS GVIC, we are bringing together TCS’ deep experience across the GCC lifecycle with our strengths in AI, engineering, talent and operations to build high-impact, future-ready global centres that deliver sustained business value for clients,” said K Krithivasan, CEO and MD of TCS.
The move comes at a time when global investments in GCCs are accelerating and India is emerging as the preferred destination for multinational companies looking to establish innovation hubs. Industry experts believe AI-native GCCs could become the defining trend of the next decade, transforming India from the world’s back office into a global centre for AI innovation, product development and intellectual property creation.
For India’s GCC sector, the message is clear: the future belongs not to centres that merely execute processes, but to those that create intelligence.
