Artificial Intelligence has moved from experimentation to mainstream deployment across India’s Global Capability Centres (GCCs), with nearly every GCC now integrating AI into core business functions, according to the Infosys’ AI-First GCC Index 2026 report.
The study by the Indian IT major showed that only one GCC in the sample of 500 had not adopted AI tools, highlighting how rapidly AI technologies are becoming embedded in enterprise operations.
Information technology emerged as the biggest adopter of AI, with 86% of GCCs using AI across IT functions. Engineering and product development teams focused on AI products followed at 81%, while customer service or support functions recorded 79% adoption. Cybersecurity and risk management teams also showed strong AI integration at 78%.
Data analytics and business intelligence functions reported 78% adoption, showing how AI is increasingly being used for predictive insights, automation and operational optimisation.
The survey showed Generative AI leading the adoption curve among AI technologies. About 71% of GCCs said they are deploying GenAI tools, particularly in IT, sales and marketing and AI product development. Predictive analytics and machine learning technologies were being used by 61% of respondents, especially in finance, data analytics and engineering operations.
Meanwhile, 57% of GCCs reported embedding AI directly into software products and enterprise systems. Agentic AI, autonomous AI systems capable of performing tasks with minimal human intervention, has also started gaining traction, with 54% of GCCs already adopting such technologies.
Sales and marketing, customer support and engineering departments recorded the highest adoption levels for Agentic AI applications.
The report noted that GCCs are no longer limiting AI deployment to isolated pilots. Instead, organisations are increasingly using AI across multiple operational layers and business functions. Larger GCCs, particularly those employing more than 10,000 people, are adopting AI across nearly eight functions on average.
The findings reinforce India’s growing position as a global AI execution and innovation hub, as multinational corporations continue expanding their GCC operations in the country to drive digital transformation, product engineering and enterprise AI deployment at scale.
